At Lake Mortgage, the customer experience is the most important service we offer. We take pride in serving every borrower with the highest service level possible. We are here to assist you with any questions or needs you may have regarding your mortgage loan. When calling in to Lake Mortgage you will not experience long wait times like other servicers as we strive to serve every customer as quickly as possible.
Payment Options
ACH
At no charge, you can setup a recurring monthly payment from your bank for the 1st or 15th of every month by contacting the Servicing Department at 833-408-3100 or by emailing servicing@lakemortgage.com for more information.
Online
You can make online payments through our customer portal that can be accessed at My Lake Mortgage. There you will need to register to gain access for online payments. Once logged in you can make a one-time payment or setup recurring monthly payments. You will also be able to access mortgage document and information about your loan.
If you wish to mail your payment in please see the applicable address under contact information.
In Person
If you are local to our location, you can also drop off your payment during regular business hours or in our after hours drop box located on the front of the building.
Having Financial Difficulty?
Keeping up with mortgage payments can be difficult, especially with circumstances like COVID-19, job loss, illness, or overextended credit. By reaching out to us when challenges first arise, or if you anticipate that you may have such difficulty in the near future, you keep more options open. We recommend you or an authorized representative contact Lake Mortgage 1-833-408-3100 to review your information and discuss all options available to you. Your Servicing Team is available to speak with you Monday through Friday from 8:30 a.m. to 5:00 p.m. (Central Time).
Payment Assistance
Offering the ability to temporarily suspend or reduce your monthly payment for a limited period of time, which is also known as a Forbearance plan.
When selecting a forbearance plan, it is important to keep in mind that you will have to repay any missed or reduced payments. Repayment options vary by loan type and in most cases allow for installments overtime.
Credit Reporting and Late Fees
We understand the importance of credit scores. Lake Mortgage will not report negative data to credit bureaus or assess late fees for customers actively performing on forbearance plans (reduced or suspended payment agreements), outside of the status of performance that applied upon the forbearance plan being established. Performance prior to the forbearance plan, whether positive or negative, will however, continue to be reported throughout the duration of the plan.
Foreclosures and Evictions
The initiation of new foreclosures, foreclosure sales and evictions will be suspended in accordance with applicable federal and state law and agency guidelines.
Just because your forbearance is ending, doesn’t mean you’re on your own. We’re here to help you get back on your feet. You may be eligible for an extension or other assistance.
Get started today or talk to a HUD-approved housing counselor for free advice on what to do next. Find a HUD-Approved Housing Counselor: (800) 569-4287
Mortgage Contact Information:
Hours:
Monday – Friday
8:30 am – 5:00 pm CST
Email Address: Servicing@LakeMortgage.com
Toll Free Number: Customer Service: 833.408.3100
Payment Address:
First Mortgage:
Lake Mortgage Co, Inc.
P.O. Box 10768
Merrillville, IN 46411-0768
Overnight Address:
Lake Mortgage Co., Inc.
ATTN: Servicing
4000 W. Lincoln Highway
Merrillville, IN 46410
Insurance:
Send Insurance Documents to: servicing@lakemortgage.com
Insurance Dec Page Mortgagee Clause:
Lake Mortgage Co., Inc.
ISAOA ATIMA
PO Box 10768
Merrillville, IN 46411-0768
Qualified Written Requests (QWR):
QWR’s are required to be submitted to the address listed below. When Lake Mortgage is in receipt of a Qualified Written Request (as defined by RESPA), an acknowledgment notice is sent within five (5) business days. We will respond to you within thirty (30) business days of receipt of your written notice, unless otherwise defined by RESPA guidelines.
